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Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

We offer a 30 day cancellation period which commences the day you receive your order.

Should you need to return something to us then please contact us detailing the items that you would like to return along with photos of the un-opened packaged product. We will then send you a Returns Note via email which you can print out and include with the item(s). Please then send the items back to us using a suitable method of transportation for the items you wish to return (we recommend that you take out carrier insurance where possible in case your returned items are damaged or go missing during transportation). Returned products should be sent to the following address:

GM Bathrooms Ltd 

National Works, Unit 2,  Bath Road, Hounslow, Middlesex TW4 7EA


Please return any unwanted items to us within the 30 day returns window as described above.

Please note that the cost of returning any products to us will be your responsibility and so will save both you and us time and money if we try to make sure the products are right for you in the first instance – if you have any questions on the products before you order then please let us know, we will be more than happy to help.

When returning products you wish to cancel, please observe the following requirements:

  • Special order items cannot be returned to us for a refund. This includes all items which are made to order including non-stock furniture, baths fitted with a whirlpool system, shower enclosures with EasyClean, Anti-Plaque or other specialist finishes, sanitaryware with specialist glazes (including Wondergliss and Ceramicplus), sanitaryware and baths which have non-stock tap hole options and any brassware which has had a special finish applied to order.
  • The cancelled product(s) must be as new, not fitted or used and complete in its original packaging with all fittings, fixings, accessories and any promotional free gifts received with the item included.
  • Please do not damage the product packaging in any way. This includes ripping boxes, bags, protective plastic wrapping and writing on or sticking labels on the packaging.
  • Shower screens should not be unpacked until you are 100% sure they are the right size and style, please double check your measurements before opening the shower enclosure packaging.
  • Please send items back to us in suitable packaging such as protective jiffy envelopes or sturdy boxes to ensure they are not damaged during transportation.
  • Please send products back via a means appropriate to the product type – for instance, we do not recommend that fragile items are returned via general post as they are likely to be damaged.
  • If returned products are received damaged then we will not be able to process a refund. If the packaging is damaged then we may not be able to process a refund or may have to impose a manufacturer’s re-packaging fee if available.
  • Please include the Returns Note we send you. Failure to do so can hold up the process as we may not be able to identify returned items otherwise.

Once your returned items have been received and inspected then we will process a refund to the original method of payment. We aim to process returns as quickly as possible, but please allow up to 30 days for your return to be processed and refunded. You will receive an email to confirm the refund has been processed.


Damaged Goods

We take every precaution to ensure that your order arrives with you in perfect condition, our warehouse will pack your order suitably. However, should you suspect that your order has been damaged during transportation then please either note it on the delivery note or reject the delivery entirely.

Please also let us know so that we can organise a replacement for you as soon as is possible. Once you have received your order, please carefully unpack it and check the items to ensure that everything is as it should be.


All claims for damaged goods must be made within 24 hours of delivery, we cannot accept claims for damaged goods after this period.

Faulty Products

We have chosen to work with the manufacturers that we use to minimise the risk of faults but unfortunately, they can still occur. If you suspect that your product has developed a fault, then please contact us and we will advise on the steps to take. It might be that we put you in direct contact with the manufacturer so that their technical department can help diagnose and fix the fault.

  • We have found that many faults can be fixed from speaking to technical departments without any spare parts or product replacements being sent out and this is obviously beneficial to everyone involved.

If your product does have a fault and it is within the manufacturer’s warranty period then we will assist in any way that we can to provide you with necessary spare parts, a replacement or if a replacement is not available, a refund.